Cancellation right The consumers (§13 BGB) have a legal cancellation right

Cancellation right
You may cancel your purchase contract within two weeks without providing reasons in written form (e.g. fax, email). or – if you are delivered the goods before the deadline - by returning the goods. The time limit starts upon the receipt of this note in writing, but not before the goods are delivered with the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before our obligations undertaken under § 312c Section 2 BGB as per § 1 sections 1, 2 and 4 BGB-InfoV as well as our obligations in accordance with § 312e section 1 clause 1 BGB as per § 3 BGB-InfoV are fulfilled. To ensure the period of revocation the timely sending of the revocation or the object suffices.
The revocation shall be addressed to:

Xtrason GmbH
Engelboseler Damm 64
30167 Hannover

E-Mail: info@xtrason.de

Consequences of revocations
I

In the case of an effective cancellation the performances received by both parties and if required the uses taken advantage of (e.g. interest) must be returned. In case the goods received cannot be returned entirely or in parts or only in a worsened state you are required to pay damages to us insofar as required. This does not apply to the handing over of objects if the deterioration of the object only results from its inspection - the way in which you may have been able to detect the deterioration in a shop. For the rest you may avoid the obligation to compensation in that you do not use the object as if it was your property and avoid everything that impairs its value.

Items that may be shipped shall be returned at our own risk. Returns must be appropriately stamped.  In case of claims or returns of objects whose worth exceeds 40 EUR, we shall refund the return postage costs. Objects, which may not be sent in packages, will be collected from your house.

Obligations to reimburse payments shall be fulfilled within 30 days. For you, the period of revocation begins when you send the revocation request or the items in question and for us, it begins once we receive the goods.

End of the Cancellation Policy